Grab Your Reviews provides powerful performance reports to help you analyze and optimize the performance of your individual or multiple profiles. These comprehensive reports offer valuable insights into customer feedback and overall business performance.
Accessing the Performance Report
To access the performance reports, navigate to the 'Performance Report' option under the 'Reports' section on the left-side navigation menu of your dashboard. You can define a custom date range for all analytics views and apply these settings directly.
Report Categories
The performance reports are categorized into different sections, each providing key insights into your review data:
1. Total Reviews and Total Average Rating
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Total Reviews: Shows the total number of reviews captured during the selected date range from your connected profiles.
- Note: A green up arrow indicates an increase in reviews compared to the last month, while a red down arrow indicates a decrease.
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Total Average Rating: Displays the average star rating across all reviews captured during the selected date range.
- Note: A green up arrow shows an increase in the average rating from the previous month, whereas a red down arrow indicates a drop.
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2. Review By Platforms and Rating By Platforms
- Rating By Platforms: Provides the average star rating for each connected platform during the selected date range. Different colors represent different platforms, with "others" including manually added review ratings.
- Review By Platforms: Displays the total number of reviews captured from each platform during the selected date range. Different colors represent different platforms, with "others" including manually added review counts.
3. Overall Platform Stats
This section provides an overview of review count and average rating for specific platforms connected to your account. If you have set up multiple profiles, you can view summary data for each connected review platform, giving you a comprehensive view of performance across platforms.
The 'Performance Report' offers a detailed analysis of your review data, helping you monitor and improve your business's performance. Use these insights to track progress, identify trends, and make data-driven decisions to enhance your online reputation.
If you need further assistance or have questions, feel free to contact our support team.